Returns & Exchanges

Due to the perishable nature of our meal products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. If you experience an issue with your delivery, please contact our support team within 48 hours of receipt to initiate a resolution.

1

Document the Issue

Take clear photos of the shipping box, the thermal liner, and any damaged or incorrect meal containers as soon as they arrive.

2

Contact Support

Email our customer service team with your order number and the photos of your delivery to report the discrepancy.

3

Internal Review

Our quality assurance team will review your claim to determine if the integrity of the food was compromised during transit.

4

Resolution Processing

Once approved, we will issue a credit to your Clean Eatz Kitchen account or process a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing